Customer care
Shipping & Returns
Placeholder copy — to be reviewed and approved by the client before launch.
Ordering
Add your scents to the bag and tap “Order on WhatsApp”. Your order opens in a chat with us, already written out — send it, and we confirm availability, payment and delivery there. We dispatch once payment is received.
Shipping
- We ship across India. [Dispatch time and delivery windows to be confirmed.]
- Shipping charges, if any, are confirmed on WhatsApp before you pay. [Free-shipping threshold to be confirmed.]
- You will receive a tracking link once your order has left us.
Returns & replacements
- If your bottle arrives damaged or leaking, message us with a photograph within [48 hours] of delivery and we will replace it.
- For hygiene reasons, opened or used fragrances cannot be returned. [Final policy to be confirmed.]
Questions
Write to us at hello@maisondor.example or message us on WhatsApp.